If you have a problem or a technical question, our service desk can help you in many ways.
- For many problems, there is a manual that may allow you to fix the malfunction yourself.
- Create an outage ticket online 24/7 and we will respond within 12 hours.
- In many cases we can also watch you 'live' via TeamViewer.
- If you would like to return an item, please follow the instructions below. This way we can be sure that everything goes smoothly.
Often malfunctions are fairly easy to fix. Here you will find a short manual for several products that may help you fix the malfunction yourself.
Do you have a service question or are you curious about the different service agreements? Please contact the service desk.
Would you like to report a disturbance immediately? Create a malfunction ticket here. One of our employees will then contact you as soon as possible.
In certain situations, we may ask you to use online assistance so that we can remotely assess and, if possible, fix an outage.
Returning a product or part? To prevent a package from getting lost, we ask that you fill out the return form and send it with your return.