Our help?

If you have a problem or a technical question, our service desk can help you in many ways.

  • For many problems, there is a manual that may allow you to fix the malfunction yourself.
  • Create an outage ticket online 24/7 and we will respond within 12 hours.
  • In many cases we can also watch you 'live' via TeamViewer.
  • If you would like to return an item, please follow the instructions below. This way we can be sure that everything goes smoothly.
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Often malfunctions are fairly easy to fix. Here you will find a short manual for several products that may help you fix the malfunction yourself.

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Service Desk

Do you have a service question or are you curious about the different service agreements? Please contact the service desk.

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Failure ticket

Would you like to report a disturbance immediately? Create a malfunction ticket here. One of our employees will then contact you as soon as possible.

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Online viewing

In certain situations, we may ask you to use online assistance so that we can remotely assess and, if possible, fix an outage.


Returning a product or part? To prevent a package from getting lost, we ask that you fill out the return form and send it with your return.